BOXXPRO — Terms of service

Version: 22 September 2026

https://boxxpro.com/en/terms/

These terms describe the agreement between Lilopel BV and your organisation for using Boxxpro. Read them before entering into your agreement and keep a copy.

1. Provider and applicability

Boxxpro is provided by Lilopel BV, Dutch Chamber of Commerce number 66544122, VAT number NL856601317B01. Contact: info@boxxpro.com (mailto:info@boxxpro.com). “We” means Lilopel BV; “you” means the subscribing organisation and its authorised representative.

Boxxpro is intended for professional or business use. These terms apply when made available before or when entering into the agreement and validly incorporated into it. Specific written agreements take precedence. Mandatory statutory rights, including any applicable consumer rights, remain unaffected. Publishing this text or logging in does not itself amend an existing agreement.

2. Agreement and access

The agreement is formed by accepting the offer, for example during registration or when ordering a subscription. The accepted offer determines features, price, duration, any trial and usage limits. A free account does not become a paid subscription without your instruction.

You provide accurate company and contact information and have authority to represent your organisation. You receive a non-exclusive, non-transferable right to use the service within your plan for the duration of the agreement.

3. Responsible use and security

You manage your organisation’s users and permissions, protect login details and promptly report suspected misuse. You must not use Boxxpro for unlawful content, fraud, unauthorised access, spam or interference with systems. Reselling, copying or technically examining the software is permitted only where allowed by law or written agreement.

You remain responsible for the lawfulness and accuracy of entered data, instructions from your authorised users and the rights required to share data with connected services.

4. Records and automation

Boxxpro is supporting software, not a substitute for an accountant, tax adviser or legal adviser. You review invoice numbers, amounts, VAT, payment terms, subscriptions, bank transactions, reminders, bookings and reports before use or sending.

You choose which automations and integrations to enable and review their results, including after failures or setting changes. AI output may be inaccurate or incomplete and requires human review. You remain responsible for statutory filing and retention obligations and for making usable exports of your records.

5. Availability and support

We use reasonable care in providing Boxxpro and investigating reported issues within a reasonable time. Unless separately agreed in writing, we do not guarantee uninterrupted availability, error-free operation, a recovery time or a particular business result.

Maintenance, security measures and updates may temporarily affect availability. Where reasonably possible, we notify you in advance of planned significant maintenance. Report issues to info@boxxpro.com (mailto:info@boxxpro.com) with enough information for investigation.

6. Third-party services

Features may depend on Google Calendar, payment providers, banks, communication or AI services. Their own terms and availability may apply. Grant only the permissions required and disable optional connections when appropriate.

We cannot guarantee third-party services’ operation or continued availability. Following an outage or withdrawn access, check which actions were completed. Synchronising, disconnecting and deleting data have different effects; Google Calendar is explained in our privacy policy (https://boxxpro.com/en/privacy/#google-calendar). Our own statutory obligations remain in force.

7. Prices and payment

Prices, billing frequency and additional costs are stated in the offer or order. Business prices exclude VAT unless indicated otherwise. Pay within the agreed period or the period shown on the invoice. Additional paid services require an instruction or a previously agreed basis.

Following an appropriate reminder and, where required, notice of default, late payments may incur statutory interest and reasonable collection costs permitted by law. Give reasons for any invoice dispute; undisputed amounts remain payable.

8. Cancellation, suspension and termination

Duration and renewal follow the accepted offer. Cancel through an available account function or by emailing info@boxxpro.com (mailto:info@boxxpro.com). Cancellation takes effect at the end of the agreed current period, unless more favourable terms or mandatory law apply. If no duration was agreed, the subscription can be cancelled monthly.

For a material breach, we may proportionately restrict access or terminate after allowing a reasonable opportunity to remedy it, unless misuse, security or a legal obligation requires immediate action. Where possible, we explain why. Statutory rights to termination, remediation or refunds remain unaffected.

Arrange an export before termination for data you wish or are required to retain, and request help in time if needed. Ending a subscription does not mean immediate deletion of all data or backups.

9. Data, privacy and intellectual property

Your data remains yours or the relevant rights holder’s. You authorise us to process it to provide, secure and support the service. Personal data is governed by our privacy policy (https://boxxpro.com/en/privacy/), applicable law and, where necessary, a separate data processing agreement. These terms do not replace that agreement.

Rights in Boxxpro, its software, design and documentation remain with Lilopel BV or its licensors. General ideas or feedback do not give you ownership of the software. We keep non-public business information confidential, subject to necessary performance and legal obligations.

10. Exclusion of liability

To the fullest extent permitted by law, Lilopel BV accepts no liability whatsoever for any damage or loss of any kind, on any legal basis, arising from or relating to Boxxpro, its use or inability to use it, or performance of the agreement.

This includes direct and indirect loss, consequential and business loss, lost revenue or profit, lost savings, reputational harm, business interruption, data loss or corruption, and recovery or replacement service costs. To the extent legally permissible, it also applies to errors in calculations, invoices, automation, AI output or integrations, missed or duplicate transmissions, security incidents, outages and acts of third-party providers.

Legal exceptions: this exclusion does not apply to damage caused by intent or deliberate recklessness of Lilopel BV or its management, liability for death or personal injury that cannot lawfully be excluded, or other liability that mandatory law prohibits excluding. Nor may it be relied upon where doing so would be unacceptable under the standards of reasonableness and fairness. Mandatory consumer and data protection rights remain unaffected.

Report damage as soon as reasonably possible and take reasonable steps to limit further harm. This clause does not automatically invalidate every claim or restrict rights that the law mandatorily protects.

11. Force majeure

A party is temporarily excused from performing an obligation to the extent that a non-attributable circumstance beyond its reasonable control makes performance impossible. Examples may include extensive power or network failures and government measures. An outage or cyber incident is not automatically force majeure: attribution and reasonable precautions remain relevant.

The affected party informs the other as soon as possible and seeks to limit the consequences. Statutory termination rights remain in case of permanent or prolonged impossibility. Services already delivered remain payable; undelivered performance is settled under the agreement and the law.

12. Changes, complaints and governing law

We may revise these terms for future agreements. Changes to an existing agreement apply only where permitted by that agreement and the law. We announce permitted changes in advance, provide a copy that can be saved and state the effective date. For a materially detrimental change, you may cancel the affected part without charge before it takes effect, except for a mandatory statutory change. Publication alone does not replace agreed terms.

Send complaints to info@boxxpro.com (mailto:info@boxxpro.com). We investigate and try to find a solution together. Dutch law applies, without removing mandatory protections that would otherwise apply. Disputes go to the court competent under the law. If a provision is invalid, the others continue to apply to the extent legally possible.

Lilopel BV · info@boxxpro.com